Below is a list of the relevant contact details for the different municipal and law-enforcement authorities to which any municipal infrastructure and security issues should be reported.
We encourage all our residents to report your concerns, issues and problems to the relevant authority and keep record of your reference number so that we can assist you in resolving your issue should it remain unattended.
| Contact Info | Additional Contact Info | |
|---|---|---|
 | Pikitup | Waste Management | |
| Pikitup is responsible for refuse collection, bin replacement, and illegal dumping concerns. | ||
| 📱 Call Centre: | 010 055 5990 | 011 375 5555 |
| 📱 Illegal Dumping Hotline: | 080 0873 343 | |
| 📱 Bin Replacement: | 087 357 1068 | |
| 📧 Email: | info@pikitup.co.za | |
| 🖊 Tweet: | @CleanerJoburg | |
| 🕒 Operating Hours: | Monday to Friday, 08h00 – 16h30 | |
 | Johannesburg Metro Police Department (JMPD) | |
| JMPD handles law enforcement, traffic issues, and illegal dumping. . | ||
| 📱 Emergencies: | 011 375 5911 | |
| ✅ Illegal Dumping WhatsApp: | 0827791361 | |
 | Johannesburg Roads Agency (JRA)| Roads & Infrastructure | |
| For potholes, traffic lights, road markings, and general road maintenance. | ||
| 📱 Call Centre: | 0800 562 874 | 011 375 5555 |
| 📧 Email: | joburgconnect@joburg.org.za | |
| 🖊 Tweet: | @myjra | |
 | Johannesburg Water | Water Supply & Maintenance | |
| For water outages, burst pipes, and service queries. | ||
| 📱 Call Centre: | 011 688 1699 | 086 056 2874 |
| 📱SMS: | 45201 | |
| 📧 Email: | joburgconnect@joburg.org.za | |
| 🖊 Tweet: | @jhbwater | |
 | City Power | Electricity Supply | |
| For power outages, streetlight repairs, and electricity-related issues. | ||
| 🌐 Website: | citypower.mobi | |
| 📱 Call Centre: | 011 490 7484 | 0860 562 874 |
| 📱 Escalation Hotline: | 0800 003 156 | |
| App | My CityPower | |
| 🖊 Tweet: | @CityPowerJhb | |
 | City Parks | Parks & Public Spaces | |
| For tree maintenance, fallen trees, and public park maintenance. | ||
| 📱 Call Centre: | 011 375 5555 | 0860 562 874 (option 0) |
| ✅ WhatsApp: | 082 803 0748 | (Include address and photo) |
| 📧 Email: | trees@jhbcityparks.com | |
| 🖊 Tweet: | @JoburgParksZoo | |
 | City of Johannesburg | Billing Queries | |
| For municipal bill disputes, payments, and general queries. | ||
| 📱 Call Centre: | 0860 562 874 (option 1) | |
| 📧 Email: | regionFrevenue@joburg.org.za | |
| 🏢 Walk-in Customer Service Centre | Thuso House, 61 Jorrison Street, Braamfontein |